HydraHydra

Turn customers into regulars.

Know who’s new, who keeps coming back, and who you haven’t seen in a while. Turn that understanding into thoughtful rewards and timely follow-ups.

Illustrative scene of a café owner and a returning customer catching up across the counter.
HydraHydra
Visit recorded

Thandi’s back.

Northside Coffee

6 visits

Every customer is at a different point. Know what to do next.

From the first welcome to the next visit, turn what you know into a reason to return.

Your customers

Your welcome rule, automatically

Make the first visit count.

Welcome Nomsa with the gift you chose for new members.

Northside Coffee

Your first coffee is on us.

A welcome gift for Nomsa Issued
Illustrative café owner checking her phone while her team works nearby.

Hydra Merchant

Northside Coffee

Thandi's visitRecorded

Hydra Merchant for iOS and Android

See who came back from your phone.

Review customer activity and campaign progress on iPhone or Android with Hydra Merchant.

Give them something worth coming back for.

From a coffee on you to gift vouchers from participating retailers, make the reward part of the reason they return.

Illustrative still life of a cappuccino in a white ceramic cup and saucer, an example of a business reward.

Rewards from your business.

Set a goal and choose the reward.

Illustrative still life of unbranded running shoes, an exercise mat and a water bottle, showing sport and leisure reward possibilities.
Sportsmans Warehouse

Gift voucher

Gifts from participating retailers.

Eligible points can become retailer gift vouchers.

Participating gift-voucher retailers

Showing all 12 participating gift-voucher retailers.

  • Pick n Pay
  • Dis-Chem
  • Nando’s
  • Vida e caffe
  • Bootlegger
  • Kauai
  • Nike
  • Cape Union Mart
  • Sportsmans Warehouse
  • Footgear
  • iStore
  • Hamleys

And more to explore.

They join your business. You recognise the return.

Customers can join through your QR or, when connected, your business WhatsApp number. Your team can recognise returning members and record qualifying visits.

No member app required.

Customer holding a phone while speaking with a staff member at a wellness studio reception.

See Hydra at work in your business.

Walk through joining, rewards and customer follow-up with our team.

Request a demo

Before you get started

How do we get started?

Request a demo and tell us about your business. We’ll walk through how your customers join, what you want to reward, and the setup you need.

Can we choose what to reward?

Yes. You choose the audience, goal and reward for each campaign, from a welcome gift to a reward for repeat visits. You activate the campaigns you want to run.

What do our staff need to do?

Your team records qualifying visits, and active campaigns track progress toward the rewards you set.

Do customers need to download an app?

No. Customers can join through your business QR or, when connected, by messaging your business WhatsApp number.

Do we need WhatsApp to use Hydra?

No. Customers can join through your business QR, and your team can record visits. Hydra can connect your official business number when you want WhatsApp messaging.

Can customers choose a retailer gift?

Eligible points can be exchanged for gift vouchers from participating retailers. The available retailers, voucher values and points required can vary.